Information from the BBB:
Be Prepared for Storm Season – Know Who to Call
Preparing for a storm before it happens is not only important, it’s smart. When you’re ready for a storm large or small you’ll be equipped to do any repairs and clean up and you’ll know which companies you can depend.
Get to know local companies with good track records
Make a list of trustworthy companies. Business profiles are available free at www.bbb.org. Profiles contain information about the company, their length of time in business and how they respond to complaints. The profile shows their rating (A+ – F) and whether or not they are accredited. It is also wise to check up again on companies you’ve used before.
Making hasty decisions in a time of need, could result in higher costs; substandard work or having to do and pay for the same job twice. Don’t choose a company without looking at their BBB profile.
BBB is here to help
BBB staff have a combined thirty plus years of experience dealing with storms and the companies that follow them. “We are ready to help, services are free and we can provide information on companies and tips on industries,” said Janna Kiehl, BBB President. Spending money on a company that does not follow through or one that simply takes your money and runs hurts you, your neighbors and trustworthy companies.
Immediately after a storm can be a stressful time as you asses the repairs and clean up needed. “Knowing ahead of time who you can trust to repair your home helps keep your mind at ease,” said Kiehl.
Be Informed, Educated and Ready:
· Check with your insurance company now about what is covered, how to file a claim if necessary and any deductibles.
· Look up company reports at www.bbb.org/Amarillo (or call BBB at 806-379-6222) It’s free, fast and informative. Know a company’s business before giving them yours.
· BBB provides industry lists of accredited businesses. BBB Accredited Businesses have agreed to the BBB Standards for Trust which means they stand by their word, have a long term history that can be tracked and if they receive a complaint, they have agreed to do all they can to resolve it.
· Obtain bids from several companies. Review the bids, compare like services and remember the lowest bid is not always the best deal. The company’s ability to complete your job and the working relationship is also important. Don’t pay up front.
· If a company has a low rating or unaddressed complaints, move on to a company that has a better rating or an accredited business. Studies show consumers prefer to do business with BBB accredited businesses.
Better Business Bureau
600 South Tyler, Suite 1300