Update: (Nov. 5, 5:48 p.m.)

Officials with the City of Portales announced that residents may resume using water normally the water has been tested by an independent, accredited laboratory and all samples are negative.

Update: (Nov. 4, 12 p.m.)

The Portales City Manager issued a statement in the wake of the water line break that shut down schools and city services on Thursday and Friday.

The city manager thanked the crews of personnel, city departments, organizations, and businesses for their contributions to staffing, equipment, and food services during repair operations.

“Water breaks can happen without notice and most of the time it is mitigated with little to no (effect) on the community. However, there are still Instances when aging infrastructure can fail. There is no way that staff can prevent that or even know when it will happen,” wrote the city manager in a social media statement, “What they can do is work together like last night and get it taken care of as quickly as possible. Our crews work together come rain or shine, no matter the exposures to fix these issues and to keep the services going.”

While the break was repaired, Portales officials placed city water users under a boil water advisory until further notice.

Update: (Nov. 4, 6 a.m.)

According to an announcement from the City of Portales, repairs to the water line break were completed late Thursday night. However, all city water users were advised to boil their water before use until further notice.

Update: (9:37 p.m.)

According to a Portales Municipal School District Facebook post, all Portales schools will be closed on Friday, Nov. 4 due to the uncertainty of when water will be available and the possibility that the city will be under a boil order.

Officials said a boil order encourages residents to boil water before using it for drinking and cooking.

Portales officials added that the high school football team will play its first round of State football starting at 7:00 p.m. on Friday, Nov. 7 at Clovis High School, all tickets must be purchased online.

For more information and updates visit, here.

Update: (12 p.m.)

PORTALES, N.M. (KAMR/KCIT) – The Portales Police Department announced on social media that officials will set up distribution locations at Portales Fire Department Station One and the C&S parking lot for non-potable water.

Community members needing non-potable water were asked to bring containers to those locations for distribution, with a limit of five gallons per household.

Update: (8 a.m.)

PORTALES, N.M. (KAMR/KCIT) – Roosevelt County officials announced that non-essential offices would be closed on Thursday due to the water line break and subsequent shutdown. Once water service is restored, officials noted that they expect the county offices to reopen to normal business hours.

Update: (7 a.m.)

PORTALES, N.M. (KAMR/KCIT) – Officials with Portales Municipal Schools announced that classes would be canceled on Thursday and all schools and offices would be closed, due to the water line break.


PORTALES, N.M. (KAMR/KCIT) — According to a Facebook post from the city of Portales, the city experienced water outages due to a leak in the main water line on Thursday.

The city stated that crews are working to fix the problem and that the city of Portales will be without water during this time.

In addition, Eastern New Mexico University posted on Facebook that classes have been canceled on Thursday due to the water outage as the issue will impact the campus.

This is a developing story. MyHighPlains.com will update this article as new information becomes available.

Download the KAMR Local 4 News app on the App Store or Google Play for updates on the go.
Sign up for MyHighPlains.com email updates to see top stories, every day.
Check with MyHighPlains.com to see the latest updates for local news, weather, and events.