It can be difficult to hear that a loved one is dying.
But a California woman is upset with a hospital where she learned her grandfather was dying from a doctor on a video screen on a robotic-device.
Anna-Lisia Wilharm was bedside with her grandfather at the Kaiser-Permanente Medical Center in Fremont when the machine rolled into their room and a doctor, appearing via live video link, offered his prognosis.
Wilharm says getting the news from a screen was horrible for her and her grandfather; she also said the hospital should have had more dignity and compassion.
78-year-old Ernest Quintana died the next day.
A spokesperson say the hospital regrets falling short of the family’s expectations.
The hospital also said a doctor had spoken to them in person earlier that day and pointed out that the device wasn’t really a robot.