On 11/2/2017, The Gray County Emergency Communications Center in conjunction with the Kansas 911 Coordinating Council will hold a press conference to announce the availability of Text-to-911 during an emergency. Text-to-911 service will be available for those individuals who cannot safely make a voice call to 911 in an emergency. This will be a valuable service to the deaf and hard of hearing community.
Testing for Text-to-911 has been completed in Gray County and is available with plans from AT&T, Sprint, T-Mobile, Verizon Wireless & United Wireless. Text-to-911 may not be available outside of Gray County. If a text is made to 911 where that service is not available, a message will be sent back to the phone advising the customer to make a voice call.
Some situations when Text-to-911 is appropriate:
• Deaf, hard of hearing callers, or individuals with a speech disability
• A caller who is unable to speak due to a medical or other condition
• Emergency situations that would put the caller in danger if making a voice call
• Examples include abduction, domestic violence or active shooter situation
When texting to 911, follow these guidelines
• Provide your exact address or location
• Explain the type of emergency or help that is being requested
• Be prepared to answer any questions that the 911 telecommunicator texts back.
• Use plain language; do not use abbreviations, symbols, emoticons, or photos.
• Messages should be brief and concise
Texting 911 can be done by typing “911” in the field for a phone number. No other numbers need to be used. Texting should be done through your wireless phones text messaging service and not from a third party texting applications. Text-to-911 does require an active telephone service plan with data or it will not work.
Remember, the best way to contact 911 is by making a voice call. Please only utilize this service in emergency circumstances where a voice call is not possible or safe.
The Gray County Sheriff’s Office and the Kansas 911 Coordinating Council are excited to offer Text-to-911 service to the citizens of Gray County.
Remember: CALL if You Can, TEXT if You Can’t!