(NBC News) Calling it the agency’s “top priority,” the head of the Transportation Security Administration is working reduce the wait time for passengers at airports across the country.
“We are still in a tough threat environment, perhaps a tougher threat environment than we’ve been in many years, but at the same time, we have to understand how to manage the system in a way that doesn’t have large crowds of people gathering outside the secure areas,” says TSA Administrator Peter Neffenger.
Some of the biggest issues have been at Chicago’s O’Hare, where over the weekend cots were rolled-in for stranded passengers.
The TSA has deployed a rapid response team with 58 officers and five canine units to get things moving there.
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