Amarillo Dispatchers Recognized During National Telecommunicators Week


Heroes in headsets are being recognized for their hard work this week.

They are often considered the unsung heroes because they are heard and not seen

But this week, telecommunicators are being recognized.

This is week is National Telecommunicators Week.

“It is amazing to be recognized you know because we are basically the unsung heroes because nobody ever really sees us or knows who we are but at the same time I don’t do it for the recognition, I do it because I love what I do and because I want to help people,” said Tiffany Arend, a Call Taker and APD Dispatcher.

Taos Field got into the profession after facing a traumatic event.

He says being the calming voice for people and finding them help is rewarding.

He remembers one call that stands out to him.

“I was just reassuring the mother you know, just keep him breathing, just keep him crying, keep him going until they get there, and it was a call way out in the county so it took a long time, and that by the time I got off the phone, I was phew, I was ready to be done with it but at the same time I felt so much better because the responders got on scene and the baby got help,” said Field.

Arend says staying on the phone can be difficult in situations where nothing they can say will help.

“The hardest part is just staying on the phone with them waiting for responders to arrive and not having a lot of the words but just being the ear for them to just listen to them,” added Arend.

Being the person to get someone in need help, is what the job is all about.

“It can be very stressful but at the same time, knowing you helped somebody, makes it all worth it,” said Arend.

To help the dispatchers and call-takers relieve some stress they have two birds that work as therapy animals inside the dispatch center.

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