Michael Solsona of Graniteville, Staten Island, is a veteran who lost his legs above the knee after stepping on a land mine in Vietnam. Solsona has been confined to a wheelchair since the incident, and even after repeated inquiries to the Veterans Administration office, he has still not been provided a new chair.
Solsona depends on his wheelchair to get around but it's always dependable.
Last week, he was shopping at the Lowe's Home Improvement store on Forest Avenue when he felt it give way.
"I said, 'Oh no Michael, what are we going to do? We don't have any tools. And he said, 'Hello are you crazy? We're in Lowes. We're in the tool capitol of the world!'" said Frieda Solsona, Michael's wife.
The Solsona's planned to fix the wheelchair themselves at home.
But three Lowe's associates weren't having it.
"They tore the wheelchair apart. They tried all different types of bolts," Michael Solsona said, "I was thanking them and they said you're not leaving here until the wheelchair is like new."
The Vietnam veteran lost his legs stepping on a land mine when he was just 20 years old.
He's been waiting for a new wheelchair from the VA for longer than he can remember.
His story has gone viral with dozens offering to give him a new one and thousands thanking the workers for helping him.
"Our associates go above and beyond to take care of the community. They think of them as family," said Troy Goins, a Lowe's manager.
Michael says he's looking forward to a new wheelchair, but says this will be an excellent backup.
"It's good, it's great, I hope the new wheelchair is as good as this one is now," Michael Solsona said.
Solsona thanked the courteous employees, who responded, "It was our honor."
Clearly these employees rank high in compassion.
Copyright 2014 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.