In 2013, Better Business Bureaus nationwide received more than 3,500 complaints against lawn care services. Many of the complaints were about shoddy workmanship, a faulty contract, companies not showing up to do or finish the work or billing and collection issues. When hiring a lawn care maintenance company remember to:
Know what you want. Do you want to fertilize; aerate; remove weeds or just mow? Ask the company about the types of products they use; request a lawn inspection and estimate. Be wary of any company that quotes a price without seeing your yard.
Find out exactly what you are getting. Do you pay by the mow or by the week? What happens when it rains? Does mowing include edging? Do they mulch or bag the clippings? Are services performed by employees or sub-contracted out?
Check first. Always check the company's BBB Business Review. If your city or county requires licensing for this type of work, know that ahead of time and ask the company for proof; then check with the licensing agency.
Understand the warranties and guarantees. If the service is not to your liking, or the lawn doesn't look as you anticipated, know up front what recourse you have.
Shop around. Get written estimates from at least three different companies. Remember, the cheapest estimate is not necessarily the best option. You may have to invest a little more for higher quality products and services.
Better Business Bureau
720 South Tyler, Suite B112
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