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6 Amarillo Funeral Homes Fail FTC Funeral Rule

Funeral Rule Requires Funeral Homes to Provide Price Lists to Consumers.
*Added additional information about FROP program.

WASHINGTON, D.C. -- Last year, FTC Investigators found 32 of the 124 funeral homes, in nine states, failed to disclose pricing information to consumers as required by the FTC's Funeral Rule.

The FTC conducts the undercover inspections every year to make sure that funeral homes are complying with the agency's Funeral Rule. 

The Rule, issued in 1984, gives consumers  rights when making funeral arrangements. Key provisions of the Rule require funeral homes to provide consumers with an itemized general price list at the start of an in-person discussion of funeral arrangements, as well as a casket price list before consumers view any caskets and an outer burial container price list before they view grave liners or vaults. The Rule also prohibits funeral homes from requiring consumers to buy any item, such as a casket, as a condition of obtaining any other funeral good or service. By requiring itemized prices, the Funeral Rule enables consumers to compare prices and buy only the goods and services they want. 

Funeral homes with price list disclosure violations can enter a training program designed to increase compliance with the Funeral Rule. The three-year program is known as the Funeral Rule Offenders Program (FROP), and is an alternative to an FTC lawsuit that could lead to a federal court order and civil penalties of up to $16,000 per violation.

The results of the FTC inspections for price list disclosures by region are as follows:
  • In Palm Springs, California, 1 of 8 funeral homes inspected failed to make a price list disclosure as required; 
  • In Southern Connecticut and Northern New Jersey, 2 of 19 funeral homes inspected failed to make a price list disclosure as required; 
  • In Monroe, Louisiana, 8 of 17 funeral homes inspected failed to make a price list disclosure as required. 
  • In Baltimore, Maryland, 2 of 19 funeral homes inspected failed to make a price list disclosure as required. 
  • In Dayton, Ohio, 5 of 15 funeral homes inspected failed to make a price list disclosure as required. 
  • In Portland, Oregon, 2 of 14 funeral homes inspected failed to make a price list disclosure as required. 
  • In Amarillo, Texas, 6 of 19 funeral homes inspected failed to make a price list disclosure as required. 
  • In Milwaukee, Wisconsin, 4 of 18 funeral homes inspected failed to make a price list disclosure as required.
All but two of the funeral homes with price list disclosure violations have agreed to enter the NFDAs FROP program. 

*The names of homes that have entered FROP are not released under the terms of the program, and the FTC does not identify businesses under investigation.
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