Virgin America Tops Airline Quality Rating

JetBlue, Delta, Hawaiian Airlines, and Alaska Airlines also round out the top five.

That's according to the findings of the statistical study of US airlines co-authored by Aviation and Marketing professors.

They determined these airline quality ratings using a formula that includes on-time performance, mishandled baggage, customer complaints, and denied boardings.

Analysts say overall the US airline industry saw an overall improvement in 2013 over 2012.

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