Virgin America Tops Airline Quality Rating


Published 04/07 2014 12:25PM

Updated 04/07 2014 12:27PM

JetBlue, Delta, Hawaiian Airlines, and Alaska Airlines also round out the top five.

That's according to the findings of the statistical study of US airlines co-authored by Aviation and Marketing professors.

They determined these airline quality ratings using a formula that includes on-time performance, mishandled baggage, customer complaints, and denied boardings.

Analysts say overall the US airline industry saw an overall improvement in 2013 over 2012.

Copyright 2015 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Featured Coupon


Featured Business