Virgin America Tops Airline Quality Rating


Published 04/07 2014 12:25PM

Updated 04/07 2014 12:27PM

JetBlue, Delta, Hawaiian Airlines, and Alaska Airlines also round out the top five.

That's according to the findings of the statistical study of US airlines co-authored by Aviation and Marketing professors.

They determined these airline quality ratings using a formula that includes on-time performance, mishandled baggage, customer complaints, and denied boardings.

Analysts say overall the US airline industry saw an overall improvement in 2013 over 2012.

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